Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us what you think of the site? Here is how to get in touch with Online Casino and what happens once you do.
The Best Way to Reach Us
Email is the most reliable route to our team. Every message is read by a person, not a bot, and we aim to reply within two working days. Send your message to [email protected] and include a short line on what your query relates to — a specific casino, a bonus term, a payment method, or the site generally — so we can get back to you with something useful rather than a generic holding reply.
We do not operate a phone line or live chat for reader enquiries. This keeps our focus on giving each message proper attention rather than spreading thin across channels.
What You Might Want to Ask Us
- Questions about a review — If anything in a casino write-up, comparison table or bonus breakdown is unclear, ask us to explain it further.
- Corrections — Casino offers, wagering terms and payout policies change regularly. If you notice something on the site that looks out of date, telling us helps keep our coverage accurate for the next reader.
- Feedback on our rankings — We welcome views on how we assess and order online casinos for Irish players. If you have used a site we cover and had a different experience, we would like to hear it.
- Topic suggestions — Want us to cover a particular payment method, game type or casino feature in more depth? Let us know what would be useful.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, say so in your message. We can point you towards independent support services rather than trying to advise directly ourselves.
- Partnership or editorial enquiries — If you represent a casino brand, payment provider or affiliate network and want to discuss working with us, introduce yourself and explain what you have in mind.
What Happens After You Send a Message
Your email is reviewed by a member of our editorial team and directed to whoever is best placed to answer it. We target a response within two working days, though this can stretch a little during busy periods — we would rather take the time to give a proper answer than send something rushed.
We do not share reader emails with the casinos or brands we review, and getting in touch does not sign you up to anything.
Before You Write In
A few things are worth checking first, since they cover the questions we get asked most:
- Bonus terms, wagering requirements and offer values shown on oldtykes.co.uk come directly from the casinos in question and can change without notice — always confirm the current terms on the operator's own site before depositing.
- We list independently reviewed casinos and do not process payments, hold player funds or handle withdrawals ourselves, so account-specific issues (a delayed withdrawal, a login problem, a bonus not crediting) need to go to the casino's own support team first.
- If you are researching options outside the mainstream Irish-facing market, our page on trusted non-GamStop casinos covers a related but separate topic and may answer your question faster than emailing us.
Our Approach to Reader Feedback
Accuracy matters more to us than any single review looking favourable. If something we have published is wrong, unclear, or has led a reader astray, we want to know about it and we will look into it properly. Thank you for taking the time to read this far — we look forward to hearing from you.